Shipping and Delivery
ORDER MODIFICATIONS POLICY
At Regal Fragrances, we understand that you may need to adjust your order. Here’s how we can help:
- Cancellation: You can cancel your order shortly after placing it. Please contact us immediately at info@regalfragrances.com.
- Change of Address: Address changes are possible before your order has shipped. Let us know as soon as possible to make adjustments.
- Item Removal: You can remove items from your order if processing hasn't begun.
- Item Swap: Unfortunately, item swaps aren't available due to tax calculations.
How to Request Modifications:
For any changes, email us at info@regalfragrances.com with your order number and specific request. Once your order enters the shipping process, changes may no longer be possible.
SHIPPING POLICY
- Free Shipping: Enjoy free shipping on all orders!
- Paid Shipping: For expedited options, standard courier rates will apply.
- Processing Time: We process orders on the same business day (excluding weekends/holidays). Once shipped, you'll receive a confirmation email with tracking information.
- Signature on Delivery: Some packages may require a signature, depending on the courier. We recommend using an address where someone is available to receive the package.
TRACKING YOUR ORDER
Once your order ships, you'll receive an email with tracking information. If there are issues, please contact the courier directly for updates. If your package hasn’t arrived within the estimated time, contact us at info@regalfragrances.com.
WRONG ADDRESS DISCLAIMER
Please double-check your shipping address before completing your order. If you notice an error, contact us immediately. While we’ll try to accommodate changes, they may not be possible after the order has shipped. If your package is returned due to an incorrect address, you can opt to have it reshipped or refunded (shipping fees excluded).
RETURNS
We accept returns within 30 days. Customers are responsible for return shipping. See our Returns Policy for full details.